At NDS Fashion, we want you to be completely satisfied with your purchase of handbags, shoes, and luggage. This Refund Policy outlines your rights and our procedures in accordance with UK consumer law.

1. Your Right to Cancel (14-Day Cooling-Off Period)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods for any reason.

To exercise your right to cancel:

  • You must notify us within 14 days of delivery.
  • Items must be returned within 14 days of cancellation notice.

2. Eligibility for Returns

To qualify for a refund:

  • Items must be unused and unworn
  • Items must be in original packaging
  • All tags and protective coverings must be intact
  • Proof of purchase must be provided

We reserve the right to refuse a refund if the item shows signs of wear, damage, or misuse.

3. Non-Returnable Items

For hygiene and safety reasons, we may not accept returns for:

  • Footwear that has been worn outdoors
  • Personalised or customised items
  • Items marked as “Final Sale”

4. Faulty or Damaged Items

Under the Consumer Rights Act 2015, you are entitled to a repair, replacement, or refund if goods are faulty, not as described, or not fit for purpose.

If your item is faulty:

  • Contact us within 30 days of delivery
  • Provide photographs and order details
  • We will arrange a refund, repair, or replacement

5. Refund Process

Once we receive and inspect your returned item:

  • Refunds will be processed within 14 days
  • Refunds will be issued to the original payment method
  • You will receive confirmation via email

6. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect
  • Original shipping costs are non-refundable unless the item is faulty

We recommend using a tracked delivery service as we are not responsible for items lost in transit.

7. Exchanges

We currently offer exchanges subject to stock availability. If you wish to exchange an item, please contact our customer service team.

8. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again
  2. Contact your card provider (processing times may vary)
  3. Contact us if the issue persists

9. Contact Us

For all return and refund enquiries, please contact:

NDS Fashion
Email: [info@ndsfashion]
Address: [24A Queens Quay, Derry BT48 7AS, Northern Ireland]

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